Last Updated: June 2026
At Zaaa, every product undergoes a thorough quality inspection before dispatch to ensure that it reaches our customers in excellent condition.
Return & Exchange Eligibility
Returns or exchanges are accepted only in the following situations:
- The product received is damaged.
- An incorrect product has been delivered.
- The product has a manufacturing defect.
Returns or exchanges will not be accepted for:
- Size or fitting issues.
- Change of mind or personal preference.
- Color variations caused by lighting, photography, or screen settings.
Conditions for Return Approval
To qualify for a return:
- The product must be unused, unworn, unwashed, and unaltered.
- All original tags, labels, and packaging must be intact.
- The return request must be submitted within 5 days of delivery.
- The product must pass our quality inspection after it is returned.
How to Request a Return
Step 1: Contact Us
You must contact our support team within 5 days of receiving your order.
Email: help@zaaa.in
Phone: +91 82828 24442
Step 2: Share Evidence
To help us review your request, if available, please provide:
- Clear photos of the product.
- Photos of the packaging.
- Photos showing the issue.
- A parcel opening video , as it can help us review your request more efficiently.
All requests are reviewed by our Quality Control Team.
Step 3: Return Approval
Once approved, our team will provide instructions for the return process.
Products returned without prior approval may not be accepted.
Return Pickup
For approved return requests involving damaged, defective, or incorrect products, Zaaa will arrange a return pickup whenever service is available in your area.
Customers will not be charged any return shipping fees for approved return cases.
Refund Process
After the returned product is received and successfully inspected:
- A replacement may be offered (subject to availability), or
- A refund will be issued.
Refunds are processed within 4 business days after approval.
The refund amount will be credited to the original payment method used during purchase.
Actual credit timelines may vary depending on your bank, UPI provider, card issuer, or payment gateway.
Non-Returnable & Non-Refundable Cases
Returns, exchanges, or refunds will not be provided in the following situations:
- Incorrect or incomplete delivery address provided by the customer.
- Failed delivery attempts due to customer unavailability.
- Refusal to accept delivery.
- Size or fitting concerns.
- Products returned in used, washed, altered, damaged, or worn condition.
- Minor color differences caused by display settings or photography.
- Requests based on personal preference or change of mind.
- Customized, altered, stitched-to-order, or personalized products.
- Free gifts, promotional products, or complimentary items.
Order Cancellation Policy
Zaaa reserves the right to cancel any order due to:
- Product unavailability.
- Pricing or listing errors.
- Payment verification issues.
- Suspected fraudulent transactions.
- Violation of our Terms & Conditions.
If an order is cancelled by Zaaa after payment has been received, a full refund will be processed to the original payment method within 4 business days.
Customer-Initiated Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped or dispatched, cancellation requests cannot be accepted.
Contact Us
Email: help@zaaa.in
Phone: +91 82828 24442
Address: 713, Surat Digital Valley, Near VIP Circle, Mota Varachha Main Road, Surat, Gujarat 394105 India