At Zaaa, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for details regarding order processing, delivery timelines, and shipping services.
Shipping Coverage
Currently, we deliver orders across India only.
At this time, international shipping is not available.
Shipping Charges
We offer Free Shipping on all prepaid and COD orders across India.
No additional shipping fees are charged regardless of order value or delivery location.
Order Processing
Once an order is successfully placed, our team begins preparing it for dispatch.
- Processing Time: 0–1 business day
- Orders placed after 2:00 PM IST may be processed on the next working day.
- Orders are not processed on Sundays and public holidays.
Estimated Delivery Time
After dispatch, orders are generally delivered within:
- Transit Time: 4–5 business days
- Total Delivery Time: Approximately 4–6 business days from the date of order placement
Delivery timelines may vary depending on the destination and courier network availability.
Delays Beyond Our Control
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Adverse weather conditions
- Transportation disruptions
- Regional restrictions
- Public holidays
- Courier service delays
In such situations, we appreciate your patience and understanding.
Secure Packaging
Every order is packed carefully to ensure products remain protected during transit.
We take appropriate measures to maintain product quality and minimize the risk of damage during shipping.
Damaged or Opened Packages
If the package appears damaged, tampered with, or opened at the time of delivery, we recommend refusing the shipment and immediately contacting our support team.
Please share:
- Photos of the outer package
- Photos of the shipping label
- Any visible damage evidence
Contact us at:
Email: help@zaaa.in
Phone: +91 82828 24442
Payment Methods
We currently accept the following payment options:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- PhonePe
- Google Pay
- Paytm
- Cash on Delivery (COD)
No additional charges apply for Cash on Delivery orders.
Courier Partners
Orders are shipped through trusted logistics partners to ensure reliable delivery.
Depending on your location, shipments may be handled by courier providers such as:
- Delhivery
- Blue Dart
- Ecom Express
- XpressBees
- Other authorized delivery partners
Order Tracking
Once your order has been dispatched, tracking information will be shared via email, SMS, or WhatsApp (where applicable).
Customers can track shipment progress using the provided tracking details.
Lost Shipments
In the rare event that a package is lost during transit, our team will coordinate with the courier partner to investigate and resolve the issue.
Customers experiencing unusual delivery delays should contact our support team for assistance.
Order Cancellation
Orders may be cancelled before dispatch by contacting our support team.
Once an order has been shipped, cancellation requests cannot be accepted.
Zaaa reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraudulent activity
If an order is cancelled after payment has been received, a full refund will be processed to the original payment method.
Contact Us
Email: help@zaaa.in
Phone: +91 82828 24442
Address: 713, Surat Digital Valley, Near VIP Circle, Mota Varachha Main Road, Surat, Gujarat 394105 India